Question 1

What is the TravelMed kit?

Accepted Answer

TravelMed is a doctor-curated travel medical kit for Indians travelling abroad. It contains 150+ medicines and essentials across 17 categories for common travel ailments — upset stomach, fever, pain, allergies, motion sickness and minor cuts — plus 2 free doctor teleconsultations (General Physician & Orthopaedician) and a signed doctor's prescription.

Question 2

What medicines are included in the kit?

Accepted Answer

The kit contains 150+ medicines and essentials across 17 categories: Antacids, Pain Killers & Analgesics, Antimotility Drugs, Laxative Stimulant, Antispasmodics, Cough Suppressant, Antibiotic, ORS Salts, Antihistamine, Motion Sickness Tablets, Antiemetic, Antipyretic (Fever), Anti Cold, Sore Throat Lozenges, Pre & Probiotics, Bandages & Plasters, First Aid Cotton.

Question 3

Are the medicines safe and approved?

Accepted Answer

Yes. All medicines are CDSCO-regulated, sourced from licensed Indian pharmaceutical manufacturers and made in WHO-GMP certified facilities.

Question 4

Is the kit suitable for children?

Accepted Answer

The kit is formulated primarily for adults. Please consult a paediatrician before giving any medicine to a child — you can use one of your free teleconsultations for this.

Question 5

What is the shelf life of the medicines?

Accepted Answer

Every medicine carries its own printed expiry date, and items are dispatched with 18 to 24 months of shelf life.

Question 6

What are the free teleconsultations?

Accepted Answer

Every kit includes 2 free online doctor consultations — one with a General Physician and one with an Orthopaedician — worth ₹1,500. After you book, a doctor contacts you within 8–12 hours.

Question 7

How do I book my free teleconsultation?

Accepted Answer

Scan the QR code inside your kit or use the link in your order confirmation, then share your symptoms and Order ID. A licensed doctor contacts you within 8–12 hours of booking.

Question 8

How long are the teleconsultations valid?

Accepted Answer

The teleconsultations are valid for 12 months from the date of purchase. They are non-transferable and cannot be exchanged for cash.

Question 9

Can I use the teleconsultations for emergencies?

Accepted Answer

No. The teleconsultations are for non-emergency medical guidance. In a medical emergency, call local emergency services (112 in India and much of Europe) or go to the nearest hospital immediately.

Question 10

How do I place an order?

Accepted Answer

Go to the Buy Kit page, choose your quantity and click Buy Now or Add to Cart. Enter your delivery address and pay securely via Razorpay. The kit costs ₹2,500 (MRP ₹4,500).

Question 11

What payment methods are accepted?

Accepted Answer

Payments are processed securely by Razorpay. We accept UPI (Google Pay, PhonePe, Paytm, BHIM); Credit & Debit Cards (Visa, Mastercard, RuPay); Net Banking (all major Indian banks); Wallets.

Question 12

Will I receive a tax invoice?

Accepted Answer

Yes. A GST invoice is emailed to you after your order is confirmed.

Question 13

Is shipping free across India?

Accepted Answer

Yes. Express shipping is free on every order across India. We currently ship within India only.

Question 14

How long does delivery take?

Accepted Answer

Orders are processed within 1 business day. Delivery takes 2–3 business days to metro cities, 3–5 business days to tier 2 & 3 cities, 5–7 business days to remote areas & north-east.

Question 15

What if my kit arrives damaged or incorrect?

Accepted Answer

Contact us within 7 days of delivery at sales@travelmed.org or +91 81484 93389 with your Order ID and photos. We will send a free replacement or issue a full refund.

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